Help

Where is my pass?

Open My passes and sign in with the mobile number you booked with. Tonight’s pass shows its QR; show it at the counter to get your bands. We also email your pass after every purchase.

I paid but I don’t see a pass

Payments are confirmed with the payment provider before a pass is made. This usually takes seconds. Don’t pay again — check My passes after a minute. If the passes sold out while you were paying, the payment is refunded.

Can I give a pass to a friend?

Yes, until your first check-in. On the pass, choose Give passes to a friend, enter their mobile and confirm with the code we send to you. They get their own QR. Passes given away can’t be taken back.

Refunds and changes

Each organiser sets the terms and refund policy for their event; you’ll find them on the event page under “Terms and questions”. Contact the organiser for anything about the event itself.

One account for every organiser

Your Tixvana account works for every organiser on tixvana.com. If you also bought on an organiser’s own website, those passes stay on that website.